Say "please" and "thank you," and greet others with a smile. It could be the saving of your job -- or at the very least your job satisfaction. Rudeness in the workplace is a top reason people are dissatisfied with their jobs. Even worse, others' unpleasant behavior spreads, potentially creating a toxic atmosphere, according to researchers from Lund University in Sweden. What is rudeness at work? In this context, it refers to something that occurs under the radar for what is prohibited and that in some way violates the norm for mutual respect. Here are several examples:
  • Excluding someone from information 
  • Forgetting on purpose to invite someone to a communal event 
  • Taking credit for the work of others 
  • Spreading rumors 
  • Sending malicious emails 
  • Not praising subordinates when praise is due 

When rudeness at work is exacerbated, it can lead to bullying. And while bullying is a well-documented occurrence, rudeness is not. Rudeness in the workplace is widespread. The survey found that 75 percent of respondents said someone had been rude to them on the job at least once or twice in the past year. What can be done to stem rude behavior at work? Train staff and management. Define what it is and demonstrate the actual consequences.


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